These terms apply when you shop as a consumer with These Go To 11 AB, company registration number 556879-5669, referred to below as TGT11. Your rights under mandatory consumer protection legislation always apply and are not restricted by these terms.
When you submit your order, you will receive an automatic acknowledgement by email. This only confirms that we have received your order. A binding purchase contract is formed only when we send a separate order confirmation expressly accepting your order.
Before an order has been accepted, we may need to decline it, for example if an item has sold out or its stock status is incorrect. We will notify you as soon as possible and refund any payment received without undue delay.
If an error is discovered after a binding contract has been formed, it will be handled in accordance with applicable law. We will not change the agreed price without your consent.
Prices for delivery within Sweden include VAT. The total amount payable, including applicable VAT, shipping and any other charges we apply, is displayed at checkout. Available payment methods are also shown at checkout.
Prices may change for future orders, for example due to changes in exchange rates or purchasing costs. Such changes do not affect purchase contracts already concluded.
Unless otherwise stated, sale and clearance prices apply only to the promotional stock specified on the product page. Once this stock has sold out, the item cannot be preordered at the promotional price unless we expressly offer this option.
Sale items are covered by the same statutory withdrawal rights and rights concerning faulty goods as other products.
We aim to display accurate stock information. Items listed as preorders or special-order items are normally not held in our own stock when you place your order. Estimated delivery times are provided when this information is available.
If delivery is delayed, we will inform you as soon as possible. Your rights under the Swedish Consumer Sales Act apply, including the right to require delivery and, where the legal conditions are met, terminate the contract and claim compensation.
Available shipping methods, shipping costs and estimated delivery times are shown at checkout or communicated when you place your order.
When we arrange shipping, we remain responsible for the goods until you, or someone receiving them on your behalf, has taken possession of them. Contact us if your shipment is missing or has been damaged in transit. Please retain the packaging and photograph any visible damage where possible to help us handle the matter.
For deliveries to countries outside the EU, Swedish VAT may be deducted. Applicable VAT is shown at checkout. Import VAT, customs duties and the carrier’s clearance or administration fees may be charged in the destination country and are payable by the recipient unless expressly stated otherwise.
This also applies to deliveries to the United States, where tariff rates and import regulations may change. These charges are determined by the destination country’s authorities and relevant carriers and are not included in our prices unless otherwise stated. This does not affect your rights against us under applicable consumer protection legislation.
As a consumer, you normally have a 14-day right of withdrawal when shopping online. The withdrawal period starts on the day after you receive the goods. If items from one order are delivered separately, the period normally starts on the day after you receive the final item.
The right of withdrawal also applies to sale items and used goods. Vacuum tubes and microphones are not automatically excluded from this right.
Notify us within the withdrawal period using our returns and withdrawal form. Please include your name, order number and the item you wish to return where possible.
Using the form is optional. You may also email info@tgt11.com with a clear statement that you wish to withdraw from the purchase.
Return the goods without undue delay and no later than 14 days after notifying us of your decision to withdraw.
You may inspect the goods to the extent necessary to establish their nature, characteristics and functioning, in the same way as you would in a shop. If the goods have been handled beyond what is necessary, we may deduct an amount reflecting any actual loss in value, provided you have received the information about withdrawal rights required by law.
Pack the goods carefully and include all accompanying accessories. Please use the original packaging if you still have it. Original packaging is not a general requirement for exercising your statutory right of withdrawal.
You are responsible for return shipping costs when exercising your right of withdrawal. For goods that cannot normally be returned by post, we provide information about return costs before purchase. For an accepted claim concerning faulty goods, we cover the necessary return costs.
If you withdraw from the entire purchase, we will refund the price of the goods and the cost of our least expensive standard delivery option. If you selected a more expensive delivery method, the additional cost of that option will not be refunded.
Refunds are issued without undue delay and no later than 14 days after we receive your withdrawal notification. However, we may withhold the refund until we have received the goods back or you have provided evidence that they have been sent back. Refunds are made using the original payment method unless we expressly agree otherwise. We do not charge a refund fee.
The right of withdrawal does not apply to goods made to your specifications or clearly personalised, where the statutory exception applies. You will be informed before purchase if an item is subject to such an exception.
The fact that an item is ordered specifically for you, or listed as a preorder, does not in itself remove your right of withdrawal.
For purchases made in our shop at Kocksgatan 17, we offer exchanges within one week, but no change-of-mind refunds. To qualify for this voluntary exchange policy, the goods must be unused, in as-new condition and complete with accessories and original packaging. Please bring your receipt or other proof of purchase.
These exchange conditions do not restrict your statutory rights concerning faulty goods.
We provide a one-year warranty on new goods and a three-month warranty on used goods. The warranty period starts on the day you receive the goods. If a manufacturer offers an additional warranty, its scope is set out in the manufacturer’s warranty terms.
Our warranty covers faults affecting the functioning of the goods that arise during the warranty period. It does not cover faults caused by accidents, misuse, neglect or normal wear and tear. A modification or repair carried out by someone else does not automatically invalidate the warranty, but faults caused by that work are not covered.
Faults covered by the warranty will be remedied free of charge in accordance with the warranty and applicable law. Please retain your invoice or receipt as proof of purchase. If this is unavailable, the purchase may also be established by other evidence.
The warranty is in addition to your statutory rights and does not restrict your right to make a claim concerning faulty goods.
As a consumer, you have a three-year statutory right to make a claim concerning faulty goods under the Swedish Consumer Sales Act, including when purchasing used goods. This applies to faults for which we are responsible under the law. For used goods, reasonable expectations are assessed with reference to factors including the item’s age, price, condition and the information provided before purchase.
Contact us within a reasonable time after discovering a fault. A claim made within two months of discovering the fault is always considered to have been made in time.
Email info@tgt11.com with a description of the fault. Please include your order number and photographs or a video where helpful. Contact us before returning the goods so that we can arrange appropriate handling.
For an accepted claim, we cover necessary costs, including shipping. The fault will be handled in accordance with the Swedish Consumer Sales Act. Depending on the circumstances, this may involve repair, replacement, a price reduction or termination of the contract, as well as compensation where applicable.
We aim to ensure that product descriptions, specifications and images are accurate. Colours may appear differently on different screens. Wood grain and individual instrument finishes may vary between examples unless otherwise stated.
If an item does not conform to what was agreed, your rights under the Swedish Consumer Sales Act apply.
These Go To 11 AB is the data controller for the personal data processing for which we are responsible. We process the information needed to manage orders, payments, deliveries and customer service, and to comply with legal obligations such as accounting requirements.
Information may be shared with providers who need it to fulfil your purchase, such as payment providers and carriers. We do not retain information longer than necessary for its purpose or as required by law.
Making a purchase does not in itself constitute consent to receive newsletters. Marketing communications are handled in accordance with applicable rules, and you can unsubscribe from them at any time.
You may contact us to request access to or correction of your personal data and, where applicable, erasure, restriction of processing or data portability. You have the right to object to direct marketing and to lodge a complaint with the Swedish Authority for Privacy Protection,
