Customs & VAT
When do I have to pay import VAT and customs duties if I buy from These go to 11?
These go to 11 is an EU based company and all orders are shipped from our warehouse within the EU. When ordering from a country outside the EU, your local customs authority may charge import VAT, duty and administrative fees according to your country's regulations. These fees are beyond our control and are not included in the prices on tgt11.com.
For deliveries within the EU, all prices include VAT and no customs duties or additional import fees apply.
What happens if I don't pay the import duties?
If the fees are not paid, the carrier will return the package to us.
In these cases , the customer is responsible for return shipping and any fees charged by the carrier.
How do I pay import VAT and customs duties?
In most cases, you will receive a notification from the carrier (e.g. DHL, FedEx, UPS or your local postal company) where you can pay the fees online.
Sometimes they are paid upon delivery or invoiced afterwards. Exactly how this works depends on the carrier and your country.
Can you give me an exact estimate of how much duty and VAT I have to pay?
No.
Customs duties, VAT levels and administrative fees are determined by your country's authorities and are subject to change without notice. We recommend that you contact your local customs office or carrier for the latest information.
Are VAT and customs duties calculated on the value of the goods or also on the shipping?
Import VAT and customs duties are normally calculated on the value of the goods as declared in the customs declaration. Shipping costs are usually not included in the taxable amount, but this may vary depending on the country.
Do import duties also apply to free accessories or promotional products?
Yes.
All products in the package, including free bonus items, must be declared on customs documents with a value. Therefore, these may also be subject to VAT and customs duties.
Does the choice of shipping company affect how much tax I pay?
The tax and VAT itself are the same regardless of the carrier.
However, handling and administration fees may differ between different shipping companies.
Can I avoid import fees by using a certain debit card or payment method?
No.
Import VAT and customs duties are based solely on the declared value of the goods and the recipient country's regulations - not on how you pay.
