These go to 11 is an EU based company and all orders are shipped from our warehouse within the EU. When ordering from a country outside the EU, your local customs authority may charge import VAT, duty and administrative fees according to your country's regulations. These fees are beyond our control and are not included in the prices on tgt11.com.
For deliveries within the EU, all prices include VAT and no customs duties or additional import fees apply.
If the fees are not paid, the carrier will return the package to us.
In these cases , the customer is responsible for return shipping and any fees charged by the carrier.
In most cases, you will receive a notification from the carrier (e.g. DHL, FedEx, UPS or your local postal company) where you can pay the fees online.
Sometimes they are paid upon delivery or invoiced afterwards. Exactly how this works depends on the carrier and your country.
No.
Customs duties, VAT levels and administrative fees are determined by your country's authorities and are subject to change without notice. We recommend that you contact your local customs office or carrier for the latest information.
Import VAT and customs duties are normally calculated on the value of the goods as declared in the customs declaration. Shipping costs are usually not included in the taxable amount, but this may vary depending on the country.
Yes.
All products in the package, including free bonus items, must be declared on customs documents with a value. Therefore, these may also be subject to VAT and customs duties.
The tax and VAT itself are the same regardless of the carrier.
However, handling and administration fees may differ between different shipping companies.
No.
Import VAT and customs duties are based solely on the declared value of the goods and the recipient country's regulations - not on how you pay.
